Wednesday, March 18, 2020
Hotel Accommodation Operation Bibliography Hotel Accommodation Operation INTRODUCTIONUp- Selling Greeting GuestsProduct knowledgeFollow-up techniquesCommunication A FEMALE BUSINESS PERSON TRAVELLING ALONELEISURE FACILITIESAccess to information Accommodation- room type LEISURE FACILITIESA SMALL GROUP OF TEN PERSONS ACCOMMODATED IN 5 TWIN ROOMS Access to information Bibliography Related INTRODUCTION Cabot Hotel depends on room revenue rather than selling liquor or food because most of the hotel capital comes from numbers of room sold. However there are different methods of sales technique that Cabot Hotel use to increase room revenue, one is to bring new and old customers to continue to use their establishment rather than their competitor. Good sales technique is one of the important key elements in Cabot Hotel when currying out duties because every customer have different types of needs, by providing the right information and selling the right product and services to the customer at the right time, and persuading guests to pay more for an accommodation and to use the establishment facilities that can increase the business profit. Abbot, P. And Lewry, S. (1999)Baker, et al. (994) Abbot, P. And Lewry, S. (1999) Up- Selling persuade guest during the checking- in to purchase other products starting with the higher price, medium and then lower price or (Abbot and Lewry, 1999) Ã¢â¬Å"other add-ons in order to make more room revenueÃ¢â¬ and also giving suggestion on a particular services or product that the hotel offers to encourage guests to use more of the establishment leisure facilities, for example; Sauna and steam room A luxury spa offering a range f luxury treatments for ladies, gentlemen and even for the children Hotel front desk clerk are in an excellent position to captures and encourage more walk-in guests to purchase their products, instead of just welcoming the guests and quoting room rates, the receptionist can start by offering the guest two or there room types and give descriptions of features that will make them seem as appealing as possible, It also important to secure other guests from migrating from other hotels by talking to the guest about other benefits and advantage of the establishment. Greeting Guests When checking-out a guest saying farewell and greeting them in the correct manner it influences on the impression which they will take way with them. When checking-out a guest is good opportunity to encourage the guest to return again in the future by using their first name when saying goodbye and we look forward to seeing you again, that personal touch can encourage the guest to make their next booking there and then. A hotel is kind of second home to some guests and departing can be comfortless time, at that moment he or she is likely to be particularly receptive to the suggestion that you would like to see them back sometime. (Abbot and Lewry, 1999) Ã¢â¬Å"You can ask Ã¢â¬ËI hope you enjoyed your stay?Ã¢â¬â¢, and if you get an affirmative answer, go on to Ã¢â¬Ëare you going to be coming back this way again? Can I make a provisional booking? Even if few guests decide to book again at least you will have a repeat business.Baker, et al. (994) Product knowledge ItÃ¢â¬â¢s very important as a receptionist to know about the facilities that Cabot Hotel offers because there might be times when they have to encourage guest to use more of their establishment facilities than they had original intended to do. When checking-in a guest it also important to know exactly the products and services the hotel offers to meet the needs of various customers. For example: Business female guest Families with children Small group of people If the guests continues to use their establishment facilities and return to purchase their products it more likely that their facilities will continue to remain in the business and it can increase the sale result and the company would make profit. Follow-up techniques The follow-up techniques is use to trace back previous customer, there are people who have already had reason to come to your hotel or customer that have most likely been happy with their choice. The company would send email or letter by post to their guests offering them the latest product and services which are available and also other promotional products. Abbot and Lewry(1999) Communication Communication can be verbal and non-verbal.Verbal communication is when speech is use to communicate with a guest and non-verbal is when you use your body language. When dealing with a guest over the telephone or at the desk it very important to treat each guest and their needs with respect because without customer thereÃ¢â¬â¢s no business revenue and work, so it important that your voice sound polite, friendly and maintain good eye contact with the guest at all time when taking a booking or dealing with a complain, that can influence the customer to purchase Cabot Hotel products and to use their services again. Baker, et al. (994) Front-desk-sales-training(2011) Q-2A) The check-in process start some time before the guest has arrive, the front office will prepare the arrival list twenty- four hours in advance, the list contains the expected date and time and other special requirements, and copies are sent to different departments within the hotel, such as, housekeeper, head porter and food and beverage. A FEMALE BUSINESS PERSON TRAVELLING ALONE A female business traveller requires executive room with additional suites including;Ã A generally higher quality of furniture and fitting With a selection of magazines Bathrobes and a higher standard of toiletriesÃ Telephone in the bathroom Morning newspaper Comfortable room, located where thereÃ¢â¬â¢s no transportation disturbance and with better view. Also room with enough space fully en-suit including the following facilities air conditioning, central heater within the room tea and coffee making facility hairdryer minibar digital LCD flat-screen television with choice of international channels/ radio, interactive video on demand and extension speaker in bathroom dual line, direct dial digital telephone with connection points by both bed and writing desk wireless broadband internet access throughout the hotel luxury toiletries in bathroom trouser press laptop sized safe. Special amenities, decor appealing to women. For example big mirror and wardrobe also make-up facilities. A Car park facility where they can park their car. LEISURE FACILITIES Sauna and steam room Changing room Luxury spa offering a range of luxury treatment A FAMILY OF FOUR WITH CHILDREN AGE 6 AND 8 Access to information Maps Internet Having an easy access to information such as city maps and internet helps them to move around more easily with less troubles of getting lost, the use of internet is very handy to finding restaurants, transport, special events and other different type of facilities. Accommodation- room type standard (double) standard (twin) A family of four would have more requirements to meet their needs, in order to feel comfortable they require good accommodation to suit the whole family. Ã RoomsÃ¢â¬â¢ facilities including digital LCD flat-screen television with choice of international channels/ radio, interactive video on demand dual line, direct dial telephone with connection points by the bedside family meal menu in the restaurant is very important for the family to socialise with each other food heating facility LEISURE FACILITIES Sauna and steam rooms Changing room Luxury spa offering a range of luxury treatments for ladies, gentlemen and children A SMALL GROUP OF TEN PERSONS ACCOMMODATED IN 5 TWIN ROOMS Access to information Having an easy access to information such as city maps and internet would help group travellers to travel around the city easily with less troubles, the use of internet would be very handy to finding restaurants, transport, special events and other different type of facilities within the city. Accommodation- room type Ã Ã Ã Ã Ã 5 standard (twin rooms) Group of ten people requires good accommodation to suit each individual needs. Ã Each room with facilities including digital LCD flat-screen television with choice of international channels/ radio, interactive video on demand dual line, direct dial telephone with connection points by the bedside hairdryer and dual voltage shaver outlet toiletries in bathroom trouser press tea and coffee making machine LEISURE FACILITIES Ã Ã Ã Ã Ã Sauna and steam rooms Changing room Luxury spa offering a range of luxury treatments for ladies, gentlemen and children Q 3) When a reservation for a booking has been confirmed by Cabot Hotel, the guest will enter into a bind contract. The guest is expected to turn up and the hotel must provide the agreed accommodation. If any of the party fails to honour its side of the bargain, it must compensate the other for any loss suffered. If Cabot hotel is responsible for walking-out a guest, the hotel will accommodate the guest to another hotel and pay for other expenses. Guests are not allowed to change a room reservation once confirmed, room rates and other taxes included in the booking must be paid in full when confirmed reservation is made. If the customer fails to make the full payment or credit arrangements are not made with the company, when a reservation is confirmed, Cabot hotel might any time cancel the reservation. For booking cancelation refund, Customer must give 48 hours notice before the expected date, cancellations up to 21 days before the arrival date 20 percent of the room costs, up to 11 days before 40 percent, up to 7 days before 60 percent and 6 days or less Ã¢â¬â 80 percent of the room costs. Customer who makes online booking need to pay 10 percent deposit, The deposit is to assurance the company from any profit lost if a customer decides to cancel their booking at the last minute or decides to not show-up on the expected date and time.Ã Booking cancellation and no-show has a huge impact on hotel profit. It can cost the hot el a large amount of lost in room revenue. If you book a room for some nights at Cabot hotel and decide to depart earlier, it will be assess early departure and you have to pay a fee because you did not stay for the entire number of night reserved. Cabot hotel charge 50 percent if you decide to leave your room after the posted check-out time (between 12noon to 3pm) the 50 percent charge is the daily room rate for a late check-out fee. Hotel cancellation policy law (2011) Q-4A) Ã The sales department needs to do the number of rooms occupied divided by the number of room available ÃÅ¸ 100, to check whetherÃ thereÃ¢â¬â¢s enough room available to accommodate their guests . There are other factor the sales department should consider before accepting the booking. Such as: The time of the year (shoulder season Ã¢â¬âDecember ) Time of the week (weekend or weekdays) Number of rooms required (30 or maybe more) The room rates and discount ( group room rate) Name of the tour operator Contact details of the booker. James, A, Bardi. (1947) the sales mix ration is important because it contributes to the business finance success, the hotel room division manager needs to keep a tract of how many group booking are being sold and their rates, if rooms are being sold for the same lower rate throughout the month the room division manger needs to obtain the higher possible quantity of room revenue occupancy rate to increase the business profit. Baker et al, (1994 For group booking the check-in process might start a week before their arrival date because groups require more preparation. A copy of the arrival list can also be sent to the general manager if any VIPÃ¢â¬â¢s expected. Denney G, I, Rutherford (1942) and Abbot and Lewry(1999) Bibliography Denney G, I, Rutherford (1942) Hotel Management, 2ndedn, America: New York Front-desk-sales-training, (retrieved 05, April 2011, from (ehow.com/facts_6856648_front-desk-sales-training.html) Hotel cancellation policy law (retrieved 05, April 2011, from (londonnet.co.uk/ln/guide/resources/hotel-cancellation.html) James, A, Bardi.(1947) Hotel front office management, 5th ed. Hoboken, New Jersey. Abbot, P. and Lewry, S. (1999) Front Office. 2nd ed. Butterworth: Heinemann Baker, S., Huyton, J. And Bradley, P. (1994) Principles of Hotel Front Office Operation. 2nd ed. Strand: London
Monday, March 2, 2020
The Naked Truth About Gym and Gymno The Naked Truth About Ã¢â¬Å"GymÃ¢â¬ and Ã¢â¬Å"GymnoÃ¢â¬ The Naked Truth About Ã¢â¬Å"GymÃ¢â¬ and Ã¢â¬Å"GymnoÃ¢â¬ By Maeve Maddox Our word gymnasium comes from a Greek noun meaning Ã¢â¬Å"place to be naked,Ã¢â¬ or Ã¢â¬Å"place to exercise.Ã¢â¬ The adjective was gymnos, Ã¢â¬Å"naked.Ã¢â¬ Greek athletes exercised in the nude. The Greek gymnasium was for more than just working out. It was also a place for bathing and having scholarly discussions. The founder of the Ã¢â¬Å"cynicÃ¢â¬ school of philosophy, Antisthenes, taught in a gymnasium in Athens. The name of his philosophical school is usually explained as a reference to the Ã¢â¬Å"bitingÃ¢â¬ sarcasm practiced by its proponents. Cynic is from the Greek kynikos, Ã¢â¬Å"dog-like.Ã¢â¬ However, the name could have originated from the name of the gymnasium in which Antisthenes taught: Kynosarge, Ã¢â¬Å"Grey Dog.Ã¢â¬ The prefix gymno (gymn in front of vowels) is frequently encountered in the study of botany and zoology. gymnosperm: Ã¢â¬Å"naked seedÃ¢â¬ (evergreens like the pine, hemlock, and fir) gymnorhinal: Ã¢â¬Å"having naked nostrilsÃ¢â¬ (some birds have feathers on their nostrils; some donÃ¢â¬â¢t) gymnogenous: Ã¢â¬Å"naked when hatchedÃ¢â¬ (some birds are born with feathers; some arenÃ¢â¬â¢t) The ancient Greeks gave the name gymnosophist to a sect of vegetarian Hindu philosophers who wore little or no clothing. Some gymno words refer to attitudes towards nudity. gymnomania: The obsession of the Ã¢â¬Å"peeping TomÃ¢â¬ ; male voyeurism. 2. A compulsion to be naked. 3. An abnormal interest in nakedness. Note: A male voyeur is called a gymnogynomaniac. gymnoscopic A reference to a desire to see naked bodies. gymnoscopy: Sexual pleasure derived from viewing the nakedness of the opposite sex. gymnophily 1. Having a special fondness for being in the nude. An abnormal interest in nakedness. gymnophobia 1. A pathological fear of being naked. A morbid dread of seeing a naked person or of an uncovered part of the body. gymnophoria The sense that someone is mentally undressing you, or that a person is viewing you naked even though you are clothed. ThereÃ¢â¬â¢s are even gymno words you can use when talking about the Bible. gymnobiblism: The opinion that the bare text of the Bible, without note or comment, may be safely put before the unlearned as a sufficient guide to religious truth. gymnobiblical (adjective) pertaining to, or holding, this opinion gymnobiblist (noun), a believer in gymnobiblism. All the gymno words you could ever want to see. Fascinating article on the history of social nudity. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Vocabulary category, check our popular posts, or choose a related post below:Wether, Weather, Whether11 Writing Exercises to Inspire You and Strengthen Your WritingPersonification vs. Anthropomorphism
Saturday, February 15, 2020
The Rapid Growth of The Body Shop Brand - Essay Example The Body Shop (TBS) brand was in a top position in the market in 1980s and also in the beginning of 1990s. During this period the company was having a high growth rate because of the popularity of the brand name. This question is divided into parts for analysis purpose. First part deals with the reasons for the rapid growth of the Body Shop Brand in the entire 1970s and early 1980s. The second part explains the reasons for the fall in the brand image during the last quarter of 1990s and early 2000s. Reasons for the growth: There were different reasons behind the brand attaining the top position in the industry as well as for achieving a high growth rate in the early years of its inception. These reasons explained below:- a. Environment friendliness and Social Commitment: The company followed a policy namely Ã¢â¬Å"care for environmentÃ¢â¬ which ensured that the products and the day to day business activities of the company do not affect the environment in a negative manner. Furthe r the company was more socially committed. It participated in so many charitable activities as well as social welfare programs. It also sponsored several charity programs aimed to benefit the society. Roddick, the founder of The Body Shop brand, changed some corporate practices which were not friendly with the environment and made it environment friendly. The company established an alliance with Friends of Earth (FOE), which is a network of environmental organization worldwide. The company opposed the practice of testing of cosmetics in animals and campaigns were conducted against this practice. TBS practiced Community Trade, from which the society is benefited as the company bought ingredients of the products from the communities by giving reasonable price. All these resulted in the TBS brand becoming popular in the market and thereby achieving a higher growth rate.
Sunday, February 2, 2020
Literature Review 'Family Business Sustainability' - Essay Example Frequently a dichotomy is made amid the "family" and "business" where these two aspects forms distinctive subsystems which interact so as to form a complete structure named "family business". When family forces and business forces demonstrably interrelate and impact one another, then scholars agree that a blend is exists among the two aspects, implying a new and exclusive system which is termed a family business. Previous studies sought to define family business in relations to ownership or management and the controlling systems, and also intergenerational transfers, this view offered some insights into the manner of business. (Rosenblatt, 1995) However, this approach had some limitations, currently there has been a shift on how a family business is described and the focus presently is on establishing the business intention and its vision as ways of knowing is the business can be defined as family business. Alongside this new "strategic" perspective of a business, there is also a new approach which looks on the resources (capital, human, knowledge, materials) accessible to a specific business as a method of determining its standing. Resources based view (RBV) of a business suggests a business is a "family business" where the function of a family has a confirmable effect on role and also performance of a particular business. Though the past definitions and descriptions have not been completely replaced, there is a current change in analytical basis to encompass significant elements of business practice, for example visions, culture and intentions. (Rosenblatt, 1995) Business management of family business Business management of family businesses varies deeply from the management of broadly held public businesses. Family owners focus on management and also facilitates making of decisions, that can equally lower management costs and allow unusual though strategically beneficial decisions. (Rosenblatt, 1995) A well-functioning business system assist build trust and conviction in the family, and a excellent family dynamic, which in turn is an asset to the family business since it enables every separate part of management to work better and be able to add extra value whilst remaining inline with the different constituents of the management system. These management benefits can present apparent economic gains. (Rosenblatt, 1995) Nonetheless, a rising business turns into more and more complex and crafts its own requirements for a further formal organizational arrangement or structure. At such a time Family business managers have to adjust their management practices as a result. Certainly, success compels the want to adjust and modify, and every one of family businesses finally face this truth. (Rosenblatt, 1995) The character of Family Ownership Family members mainly have a high focus on management and leadership, on top of having a high emotional connection to the business. A family could have a feeling of moral commitment to other business stakeholders, or view the family business as means for creating a positive input to community. Furthermore, family members at
Saturday, January 25, 2020
Pride and Prejudice is one of the most popular novels written by Jane Austen. This romantic novel, the story of which revolves around relationships and the difficulties of being in love, was not much of a success in Austen's own time. However, it has grown in its importance to literary critics and readerships over the last hundred years. There are many facets to the story that make reading it not only amusing but also highly interesting. The reader can learn much about the upper-class society of this age, and also gets an insight to the author's opinion about this society. Austen presents the high-society of her time from an observational point of view, ironically describing human behavior. She describes what she sees and adds her own comments to it in a very light and easy way. She never seems to be condescending or snubbing in her criticism but applies it in a playful manner. This playfulness, and her witty, ironic comments on society are probably the main reasons that make this no vel still so enjoyable for readers today. Some rules and characteristics depicted in the story seem very peculiar and are hard to conceive by people of our generation. Nevertheless, the descriptions of the goings-on in that society are so lively and sparkling with irony that most people cannot help but like the novel. Jane Austen applies irony on different levels in her novel Pride and Prejudice. She uses various means of making her opinion on 18th century society known to the reader through her vivid and ironic descriptions used in the book. To bring this paper into focus, I will discuss two separate means of applying irony, as pertaining to a select few of the book's characters. The novel is introduced by an omniscient narrator, unknown to the reader... ...ual way of life. He even finds his humor again, so much as to write a letter to Mr. Collins, when it is resolved that Elizabeth will marry Mr. Darcy. He writes: I must trouble you once more for congratulations. (p. 277). This is clearly ironic, because congratulations for the marriage of Wickham and Lydia must have been perceived as sheer mockery, or as congratulations for having reduced the embarrassment as much as possible by legitimating their relationship. His comparison of this marriage with Elizabeth's pleasant marriage is his cynical way of looking at the world. These are only a few examples of how Austen uses irony in Pride and Prejudice. There is much more to say about this topic: this serves only as a brief discussion. My references are made to this edition: Austen, Jane. Pride and Prejudice. New York: Modern Library Edition, Random House Inc., 2005.
Thursday, January 16, 2020
University of Phoenix Material Applying Information Security and SDLC to Business Your team has been researching and discussing three bookstores throughout the course to apply the concepts presented. For this assignment, you will continue to apply those concepts in a final paper. Write a paper of no more than 3,000 words in which you discuss one of the bookstores, use the SDLC method to implement a new technology into the bookstore, and detail a disaster recovery plan for the bookstore. Discuss one of the three bookstores based on the research and evaluation in your Learning Team. Introduce your selected bookstore. oWho and what is the bookstore? What is their mission? oWhat products do they sell? oWho are their customers? oExplain their website. Ã¢â¬ ¢Color Ã¢â¬ ¢Navigation Ã¢â¬ ¢Ease of using the tools; for example, using credit cards for purchases Ã¢â¬ ¢Discuss your selected bookstore. oInclude terms such as hardware, software, databases, data communications, Internet technolo gies, collaboration tools, and security. oInclude how they use hardware and software components. oDiscuss the types of database information used by the bookstore based on what you see on their website.Identify any additional information the bookstore could have added to enhance their database. oIdentify their data communication technologies. oDiscuss how they address security issues. Ã¢â¬ ¢Address the following questions in your analysis. oWhat hardware, software, networks, and data does the organization have? oWho manages it? oWho uses it? oWho owns it? oWhere is it located? oWhere is it used? oDoes the technology fulfill the business objectives? Use the SDLC method to implement a new technology into your selected bookstore.Examples include a collaboration tool or the use of cloud computing. Ã¢â¬ ¢Research SDLC methodology. Ã¢â¬ ¢Include the below five phases of the SDLC method: oSystem definition oRequirements analysis oComponent design oImplementation oMaintenance Detail a dis aster recovery plan for your selected bookstore and include the following: Ã¢â¬ ¢Types of disasters and threats Ã¢â¬ ¢People involved and their roles Ã¢â¬ ¢Assets to protect including information Ã¢â¬ ¢Data policy definitions Ã¢â¬ ¢Necessary response plans in case of a disaster Cite at least five references in your paper. Format your paper consistent with APA guidelines
Wednesday, January 8, 2020
Introduction Outsourcing is a business trend that has greatly increased in recent years with more and more companies outsourcing part or whole of their functions/activities. Outsourcing can be defined as the transfer of a business function or activity previously produced in-house to an external supplier which then takes prime responsibility for fulfilling the task (Finn, 2007). Although companies may perceive outsourcing as an alternative to reduce costs as a result of access to economies of scale and improve performance as a result of unique expertise that a large outsourcing vendor can deliver (Roodhooft and Warlop 1999 cited by Jiang and Qureshi 2006), outsourcing has many hidden cost and risks that can lead to create variousÃ¢â¬ ¦show more contentÃ¢â¬ ¦A research examining the outsourcing practices of more than a 100 western companies, found that the primary rationale to outsource was to save on overheads through short-term costs savings (PriceWaterHouseCoopers, 1999 cited by Kakabadse and Kakabadse 2002). Furthermore in the IS/IT industry companies outsource primarily for financial reasons as stated by (Karyda et al, 2006) where companies are expecting to improve rate of return investments (ROI), reduce costs and achieve economies of scale that would not be achievable internally. The cost reduction achieved by outsourcing providers is mainly due to specialisation and achievement of economies of scale, since providers are often servicing a large number of clients; they often achieve lower unit costs than any single company can, what is more outsourcing providers are more likely to be able to invest in new technologies and innovative practises than any company not specialising in that activity are (Alexander and Young, 1996 cited by Bryce and Useem, 1998). Further factors contributing to the ability of outsourcing providers to offer cost reduction to its customers are globalisation and new technology which have allowed outsource providers to move business processes to areas where labour costs are substantially lower (Finn, 2007). Example By moving business processes to countries with lower costs such as China where labour costs forShow MoreRelatedImplementation Of The Planwise Au Information Security Policy824 Words Ã |Ã 4 Pages1. 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